Towards an open architecture with Boomi middleware

A responsive frontend to manage stock, and which integrates with the ERP system through a self defined middleware solution.

Gathering and registration of call back requests in Genesys Cloud.

Secure web application allowing supervisors to easily manage their teams in Genesys PureConnect.

Integration of Zailab with the DMS (Dealer Management System) to exchange customer data.

Integration between Voxtron Communication Center and SAP for storing water consumption and call back requests.

Helping to build a solid digital ecosystem that helps members to connect.

Implementation of a custom supervisor dashboard on top of Anywhere365.

Pop-up with customer data for the Genesys PureConnect Interaction Desktop (Windows client) and the PureConnect Interaction Connect (web client).

Development of a provisioning app for innovaphone PBXs.

Integration between the Patient Management System and innovaphone.

Advanced e-mail handling system based on novomind iAGENT.

Implementation of Voxtron Communication Center for routing incoming calls.

Integration between Avaya and Navision to enable pop-ups with customer information.

Advanced e-mail routing based on novomind iAGENT.

Implementation and integration of Voxtron Communication Center for incoming and outgoing calls.

Implementation and integration of Voxtron Communication Center for the service department.

Work Assist Telephony App & Decision Tree

Genesys Cloud add-on for easy management of agent groups.