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Customer case
German Law Firm
Turning call recordings into searchable, compliance-ready notes
How a German Law Firm Turned Call Recordings into Searchable, Compliance-ready Notes
Lawyers have conversations every day in which important agreements, legal nuances and sensitive client information are discussed. Capturing that information accurately is essential. Storing it securely, and only as long as necessary, is equally important.
A German law firm approached XQTING with exactly that challenge. They needed a reliable way to document client conversations while keeping the storage of sensitive audio files to a strict minimum
The challenge
Traditional call recordings solve the documentation problem, but they create others. Audio files are large, require significant storage capacity and carry compliance risk the longer they are retained. For a law firm handling confidential client data, those risks are not acceptable.
The firm needed a solution that preserved the value of every conversation, the agreements made, the nuances discussed, the decisions taken, without holding on to sensitive audio data longer than necessary.
What XQTING built
XQTING implemented XQv Recording within the AWS cloud environment, combined with Amazon Transcribe.
The workflow is straightforward. Calls are recorded via the telephony platform and immediately processed by Amazon Transcribe. The speech is converted to text, with both speakers clearly identified through speaker diarization. Once the transcription is complete, the audio file is automatically deleted. What remains is a structured, searchable text record of the conversation.
The firm gets a complete account of every call. The audio does not need to be kept.
The result
The law firm now has fully automated transcription of every telephone conversation, with clear speaker identification, fast access to conversation notes and significantly reduced storage of sensitive personal data. The solution runs within their own cloud environment and scales as call volumes grow.
Where employees previously had to listen back to full recordings to find specific information, they can now search directly within transcriptions. That saves time and makes case follow-up more efficient.
Why this matters beyond the legal sector
Any organisation that records calls for documentation, compliance or quality purposes faces the same tension: capturing valuable information while managing the risks of long-term audio storage.
XQv Recording addresses that directly. Conversations become structured, searchable knowledge. Storage footprint goes down. Compliance risk follows.
Curious what this could look like for your organisation? Get in touch.
Lawyers have conversations every day in which important agreements, legal nuances and sensitive client information are discussed. Capturing that information accurately is essential. Storing it securely, and only as long as necessary, is equally important.
A German law firm approached XQTING with exactly that challenge. They needed a reliable way to document client conversations while keeping the storage of sensitive audio files to a strict minimum
The challenge
Traditional call recordings solve the documentation problem, but they create others. Audio files are large, require significant storage capacity and carry compliance risk the longer they are retained. For a law firm handling confidential client data, those risks are not acceptable.
The firm needed a solution that preserved the value of every conversation, the agreements made, the nuances discussed, the decisions taken, without holding on to sensitive audio data longer than necessary.
What XQTING built
XQTING implemented XQv Recording within the AWS cloud environment, combined with Amazon Transcribe.
The workflow is straightforward. Calls are recorded via the telephony platform and immediately processed by Amazon Transcribe. The speech is converted to text, with both speakers clearly identified through speaker diarization. Once the transcription is complete, the audio file is automatically deleted. What remains is a structured, searchable text record of the conversation.
The firm gets a complete account of every call. The audio does not need to be kept.
The result
The law firm now has fully automated transcription of every telephone conversation, with clear speaker identification, fast access to conversation notes and significantly reduced storage of sensitive personal data. The solution runs within their own cloud environment and scales as call volumes grow.
Where employees previously had to listen back to full recordings to find specific information, they can now search directly within transcriptions. That saves time and makes case follow-up more efficient.
Why this matters beyond the legal sector
Any organisation that records calls for documentation, compliance or quality purposes faces the same tension: capturing valuable information while managing the risks of long-term audio storage.
XQv Recording addresses that directly. Conversations become structured, searchable knowledge. Storage footprint goes down. Compliance risk follows.
Curious what this could look like for your organisation? Get in touch.