has developed innovative commerce and customer service solutions for global use for the past 18 years and is amongst the technology leaders in Europe. The portfolio in the fields of contact centers, shop software, PIM (Product Information Management) and marketplace integration covers the full value chain of digital customer communications and digital commerce. The owner-managed company, whose team of over 300 employees currently serves more than 220 companies, is growing steadily. Customers include, for instance, C&A, Görtz, OTTO, Ernsting's family, EnBW, babywalz and Sixt. For many years, these companies have relied on novomind's experience and the excellent cooperation and partnership.
novomind iAGENT is the intelligent customer contact software for optimal multichannel management - from chatbots, via e-mail management, chat, video chat and WhatsApp to social media.